Effective Date: July 1, 2026

1. Overview

At Eco Potli, we strive to ensure the quality of our fresh, organic produce. We understand that issues may occasionally arise, and we are committed to providing a fair resolution process.

2. Eligibility for Refunds

Refunds are considered under the following circumstances:

  • Quality Issues: If you receive items that are damaged, spoiled, or do not meet our quality
    standards.
  • Incorrect Items: If the items delivered do not match your order confirmation.
  • Missing Items: If items ordered were not included in your delivery.

3. Reporting an Issue

To be eligible for a refund, you must report the issue within 24 hours of delivery. Please provide photos or supporting evidence of the damaged or incorrect items to support@ecopotli.com.

4. Refund Process

Once your claim is reviewed and approved, we will initiate a refund to your original payment method. Please allow 5–7 business days for the funds to reflect in your account.

5. Cancellations

Orders can be cancelled up to 4 hours before the scheduled delivery time. Cancellations made after this window may not be eligible for a full refund.