Last Updated: September 10, 2026

1. Introduction

Eco Potli is committed to protecting the privacy and personal data of our users. This policy explains how we collect, use, and protect your information in compliance with the Digital Personal Data Protection Act (DPDPA), 2023, and the Information Technology Act, 2000.

2. Data Collection

We collect only the information necessary to provide our organic product delivery services:

  • Personal Identifiers: Name, contact details, and delivery addresses.
  • Transaction Data: Payment processing details, billing info, and order history.
  • Technical Data: IP addresses and usage patterns collected via cookies.

3. Use of Personal Data

Your data is processed for the following lawful purposes:

  • Facilitating order fulfillment and logistics.
  • Managing user accounts and providing customer support.
  • Compliance with legal and regulatory obligations.
  • Sending marketing communications, subject to your explicit consent.

4. Your Rights

As a data principal, you hold the following rights:

  • Access: Right to access your personal data.
  • Correction: Right to correct inaccurate data.
  • Erasure: Right to request deletion of data.
  • Withdrawal: Right to withdraw consent at any time.

5. Security & Sharing

We implement strict security measures, including encryption, to protect your data. We do not sell your personal data; we only share it with trusted service providers necessary for our operations (e.g., payment gateways) under strict data processing agreements.

6. Grievance Redressal

For any queries or to exercise your rights, please contact our grievance officer at: privacy@ecopotli.com.